Privacy Policy
How Gravinox Services Inc. collects, uses, and protects your personal information — in plain language.
Last updated: September 29, 2026
Scope of this policy
This policy explains how Gravinox Services Inc. (“Gravinox”, “we”, “us”) collects, uses, and protects personal information through this website, including our contact and quote request forms. It applies to the information you provide when you reach out to us about our industrial automation and control systems services.
What we collect
When you use our contact or quote request forms, we collect the personal information you choose to provide, which may include:
- Your name
- Your company or organization
- Your email address
- Your phone number (optional)
- Project details you share — such as equipment, processes, timelines, and requirements
Why we collect it
We use this information to respond to your enquiry, prepare quotes and estimates, and provide the services you request. We collect it with your consent and for the legitimate business purpose of responding to your request for our services.
Where it is stored
Personal information is stored securely and is accessed only by authorized personnel who need it to respond to you or to deliver the services you have asked for.
How long we keep it
We retain personal information only as long as needed to respond to your enquiry, complete an engagement, or meet legal and accounting obligations — after which it is deleted or anonymized.
Disclosure
We do not sell or rent your personal information. We may share it with service providers who help us operate our business (for example, email or IT providers) under confidentiality obligations, or where disclosure is required by law.
Cross-border storage
Some service providers may store or process information outside Canada, including in the United States. When we rely on such providers, we take reasonable steps to ensure appropriate safeguards are in place in accordance with Canadian privacy law (PIPEDA).
Your rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw your consent at any time
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
Contact us
For any privacy question or request, contact us at [email protected]. Gravinox Services Inc. is based in Ontario, Canada.